News

Montana Housing Guidance on COVID-19

Thursday, April 23, 2020/Categories: Community Development Division, Montana Housing

This post was updated May 28, 2020 at 3:17 p.m.

At Montana Housing, within the Department of Commerce, we are closely monitoring the impacts of the novel Coronavirus or COVID-19. We will communicate with statewide housing partners any relevant information about COVID-19 and how it affects affordable homes in Montana.

A COVID-19 information phone line at 1-888-333-0461 has been launched and Montanans can also email questions to covid19info@mt.gov. State public health officials will be responding to inquiries from 8 a.m. to 5 p.m. Monday to Friday. Montanans can also visit covid19.mt.gov to receive regularly updated information on COVID-19.

Important Announcements

Consumer Protections

Because the stay at home order is lifted and many Montanans are returning to work, ​the order limiting evictions and foreclosures begins moving back to normal by limiting the protections to those who must remain at home because they are vulnerable and who also have been financially impacted by COVID-19.

Beginning June 1, those who wish to continue to seek the protections of the April 13 Directive must demonstrate a financial impact to their landlords. Individuals must show that they continue to shelter in place, are financially impacted by COVID-19, and are a member of a vulnerable population.

The March 30 and April 13 Directives to limit foreclosures, evictions, and disconnections from service and all of their terms ended May 24, unless modified by a subsequent Directive, except as follows:

  • For individuals who are members of a vulnerable population and who, pursuant to this Directive, remain sheltered at home, the protections of the March 30 and April 13 Directives will expire 30 days after the individual ceases to shelter at home or at the end of the emergency, whichever is sooner. “Vulnerable Individuals” is defined as people over 65 years of age, people with serious underlying health conditions, including high blood pressure, chronic lung disease, diabetes, obesity, or asthma, and people whose immune system is compromised such as by chemotherapy for cancer or other conditions requiring such therapy.
     
  • An individual who seeks the protection of these provisions to prevent a foreclosure, eviction, or disconnection after June 1 must make a basic showing to their bank, landlord, or utility that they are (1) sheltering in place under this order, are (2) a member of a vulnerable population, and (3) have been financially impacted as a result of the COVID-19 outbreak. In order to qualify under the protection, an individual must meet all three requirements.
     
  • Before moving forward with an eviction, foreclosure, or disconnection against an individual who is a member of a vulnerable population, the entity initiating the eviction, foreclosure, or disconnection must provide adequate notice of the opportunity to seek the protection of this Directive by making the showing described above.
     
  • If there is a disagreement on whether an individual meets all three protection requirements, it is recommended that the court in jurisdiction consider the facts and provide clarity to the parties involved in the case.
     
  • Tenants and homeowners are not relieved from paying rent or make mortgage payments.

We encourage vulnerable Montanans and those facing financial hardship due to COVID-19 to apply for the Emergency Housing Assistance program at COVIDRELIEF.MT.GOV.

Read the April 22 Phase One Directive here

Read the April 13 Directive here

Read the March 31 Directive here

Customer Service Window

The Montana Housing customer service window is currently closed to public visitors to protect against the spread of COVID-19. Montana Housing borrowers who need to make a mortgage payment can do so online, by phone, ACH or sending it by mail. For questions about Montana Housing’s programs, please call 406.841.2840.


Event Updates

2020 Montana Housing Partnership Virtual Conference: The one-day conference will include thought-provoking panels, timely information, raffles, awards and more.

To learn more and register, visit mthousingpartnership.org. We will be utilizing Zoom for this event and will email all registered participants with a secure link as the event gets closer. See conference agenda here.


Multifamily Housing

  • Site visits for Housing Credits and Project Based Section 8 properties have been postponed.  
  • Audits / File Reviews: Compliance audits / file reviews will be conducted electronically. Properties due for a review in 2020 will be contacted with further instructions.
  • Recertifications: For properties that are required to complete annual recertifications of income, we are permitting delays for the recertification for all tenants at this time.
  • Once physical inspections resume, properties will be expected to begin recertifying tenants in cases where the recertification was delayed. Please make the effective date retroactive to when the recertification was originally due. We will not issue a compliance finding for late recertifications during this COVID-19 period.
    For example, for a move-in on 4/1/2019 where a property is unable to complete the recertification until 7/1/2020: Verify income late for the period beginning 4/1/2020 and making the recertification retroactive to 4/1/2020. Use current signature dates even though the recertification is made retroactive. Montana Housing will require ‘True & Correct as of’ language.
  • Student Certification: For properties not doing recertifications, but still completing annual student certifications, we are permitting the delay of student certifications for all tenants at this time. Student Certifications will also need to be completed when physical inspections resume. The effective date will be the date due. Use current signature dates even though the student cert is made retroactive.  Montana Housing will require ‘True & Correct as of’ language.

Novogradac Resource: COVID-19 Declaration May Allow Flexibility for LIHTC, Bond Developments


Homeownership

Loan Purchasing – Montana Housing’s loan purchasing function remains operational and we plan to continue to fund reserved loans on a weekly basis. 

Please review our COVID-19 Guidance for Lenders and Partners for specific program changes.


Housing Choice Voucher

Montana Housing has adopted statutory and regulatory waivers as per PIH 2020-05

  • Housing Quality Standard Inspection information is included in Montana Housing’s adopted statutory and regulatory waiver information located above.
  • For initial inspections that are occupied and have a failed inspection: 
    • If the failed inspection does not contain a life threatening deficiency, field agencies may accept landlord and tenant certification that the deficiencies have been corrected along with verification of remediation in lieu of conducting a re-inspection. Examples of verification include pictures or copies of completed work-orders, etc. This will only apply until the Governor removes the State of Emergency as a result of the COVID-19 pandemic. 
  • We encourage applicants and participants to provide information electronically or through the mail; this includes annual reexamination, lease-up paperwork and interim reporting. 
  • Montana Housing is currently in the process of issuing voucher extensions as a result of COVID-19 to those initial voucher holders who have an outstanding voucher as of March 16, 2020 or were issued a voucher after this date. Voucher holders will be notified via mail with information on their voucher extension. 
  • Montana Housing anticipates longer processing times. There may be delays in payment processing, if this occurs all amounts will be retroactive to the effective date, pending complete and accurate documentation. Thank you for your patience.
  • Our website contains a copy of the Tenant Information Form and Release of Information for convenience. In the event household income has decreased, voucher holders may print and provide completed documents to local field agencies for processing.
  • For families that are receiving rental assistance and have lost income, the household must report any income loss to their housing provider to be eligible for increased rental assistance.
  • Voucher holders who have experienced a loss of income and are waiting for benefits may be eligible for minimum rent hardship. Information and forms are available on our website. Complete all forms and follow field agency submission processes.
  • Montana Housing encourages participants to use Assistance Connect if participants have previously signed up or have received a PIN number in the mail.  Assistance Connect allows participants a secure way to receive official communication electronically to check status and submit documents for changes and updates to income and family composition.
  • CARES Act stimulus payments are excluded from annual income and would be classified as temporary, nonrecurring payments. 
  • Regular unemployment benefits are considered income. However, the additional $600 per week enhancement provided by the CARES Act are excluded because these payments are temporary and likely non-recurring after the pandemic emergency ends. 

HUD Resource: COVID-19 FAQs for the Public Housing, Housing Choice Voucher (HCV) (including the Project-based Voucher Program (PBV)) and Native American Programs


Mortgage Servicing

  • Montana Housing is directing borrowers to pay online, by mail, ACH or phone. Montana Housing’s customer service window is currently  closed to the public until further notice.
  • For information about mortgage forbearance please visit Montana Housing’s Mortgage Servicing page

Frequently Asked Questions

Homeowners

I’m concerned I can’t pay my mortgage, what should I do?

Under the CARES Act, borrowers with a Federally backed mortgage loan (Fannie Mae, Freddie Mac, FHA, USDA, VA etc.) experiencing a financial hardship due to the COVID–19 emergency may request a forbearance. Borrowers should contact their mortgage servicer directly (the institution they make payments to) to discuss their specific situation. The Consumer Finance Protection Agency (CFPB) has also published a Guide to coronavirus mortgage relief options that may be a helpful resource.

If you need help paying your mortgage payment or hazard insurance, learn more about the Montana Emergency Housing Assistance program at COVIDRELIEF.MT.GOV.

Who is eligible for mortgage payment assistance through the expanded Emergency Housing Assistance program?

Eligible households are based on family size and annual incomes that range from $75,000-$125,000. 

Are there special loss mitigation program options available to borrowers who may be negatively impacted by the Coronavirus?

Loss mitigation options provide solutions for distressed borrowers – including those that could be impacted by the Coronavirus. Borrowers should contact their mortgage servicer directly (the institution they make payments to) to discuss their specific situation. Montana Housing is only able to assist Montana Housing borrowers. 

Montana Housing borrowers can find information about the CARES Act forbearance program on our website. Detailed FAQs on existing loss mitigation options for Montana Housing borrowers are also available on our website.

Questions About Governor Bullock’s March 31, April 13 and April 22 Consumer Protection Directives


Beginning June 1, those who wish to continue to seek the protections of the April 13 Directive must demonstrate a financial impact to their landlords. Individuals must show that they continue to shelter in place, are financially impacted by COVID-19, and are a member of a vulnerable population.

Is assistance available for landlords to continue paying their own mortgages if tenants aren’t paying rent?
Tenants are not relieved of their obligation to pay rent.

We recommend that you immediately contact your mortgage servicer to find out if loan forbearance is an option, or if your lender has a program in place to help get through this unprecedented situation.

Under SEC. 4023 of the CARES Act, owners of multifamily properties with federally backed loans can request a forbearance on residential mortgage loan payments.

If you need help paying your mortgage payment or hazard insurance, learn more about the Montana Emergency Housing Assistance program at COVIDRELIEF.MT.GOV.

I’m not able to pay my rent or mortgage due to a decrease or loss of income related to the COVID-19 emergency. What should I do?

Please contact your landlord or mortgage servicer to work out a solution if you are not able to pay rent in full or make mortgage payments. Tenants and homeowners are strongly encouraged to utilize financial resources that may be forthcoming, such as unemployment benefits or a federal stimulus check to stay current on rent and mortgage obligations.

If you still need help paying rent or a mortgage, learn more about the Montana Emergency Housing Assistance program at COVIDRELIEF.MT.GOV.

Who is eligible for rent and mortgage assistance through the expanded Emergency Housing Assistance program?

Eligible households are based on family size and annual incomes that range from $75,000-$125,000. 

Does this mean I no longer have to pay rent? 

No. Tenants are not relieved from paying rent or borrowers from paying mortgages or other financial obligations related to homeownership. 

If I’ve suffered a loss of income due to COVID-19 and am unable to pay my rent. Do I need to provide documentation to my landlord?

Yes. An individual who seeks the protection of the April 13 Directive provisions to prevent a foreclosure, eviction, or disconnection after June 1 must make a basic showing to their bank, landlord, or utility that they are (1) sheltering in place under this order, are (2) a member of a vulnerable population, and (3) have been financially impacted as a result of the COVID-19 outbreak. In order to qualify under the protection, an individual must meet all three requirements.

If you need help paying rent or a security deposit, learn more about the Montana Emergency Housing Assistance program at COVIDRELIEF.MT.GOV.

I am quarantined due to a COVID-19 diagnosis or required to self-quarantine. What documentation do I provide my landlord? 

A self-certification or documentation from health a care provider that meets the vulnerable definition described in the April 13 Directive will be sufficient. You are not required to provide specific health diagnosis information.

I am over age 65 and/or have a health condition that places me at enhanced risk for COVID-19. What documentation do I provide my landlord?

Tenants are not required to provide health diagnosis information that is privacy protected to their landlord or property owner. The tenants can self-certifying to their landlord or property owner that they “have a health condition that places me at enhanced risk for COVID-19.“ If documentation from a health care provider is “reasonably available”, the tenant can supply that documentation to the landlord. Health care provider documentation can affirm the existence of a health condition that places the tenant at enhanced risk for COVID-19, but should not include diagnosis information

Can landlords require tenants to notify them when income goes back up, e.g. severance pay received or starts receiving unemployment checks?

The Directive does not relieve a tenant’s obligation to pay rent. It is recommended that tenants remain in contact with their landlords and keep them informed about their situation. As a tenant’s financial hardship is lessened due to increases of income, tenants could discuss options for a payment plan with their landlord or make other efforts to become current on rent obligations. Landlords are encouraged to be flexible in working with tenants.

Does “reasonably available supporting documentation of their need for relief” require tenants to provide communication to landlords in writing or complete specific forms required by their landlord?

The most important thing is that the tenant communicates with the landlord or property owner promptly. The Directive does not specify the form of communication (i.e. email, phone, text or mail). Landlords are encouraged to be flexible in working with tenants and refrain from prescribing any particular form of communication or particular document that must be completed.

If you are an individual who seeks the protection of the April 13 Directive provisions to prevent a foreclosure, eviction, or disconnection after June 1 must make a basic showing to their bank, landlord, or utility that they are (1) sheltering in place under this order, are (2) a member of a vulnerable population, and (3) have been financially impacted as a result of the COVID-19 outbreak. In order to qualify under the protection, an individual must meet all three requirements.



How to Apply for Medicaid, Other Assistance

The Montana DPHHS Public Assistance Helpline is 1-888-706-1535. There, clients are able apply for SNAP food assistance, TANF cash assistance or health care coverage. Call scheduling is a convenient feature that allows clients to make an appointment for a call back instead of waiting on hold.

The website apply.mt.gov is also another option. By opening an online account, clients can apply for, renew, report changes and check their benefits online 24 hours a day, 7 days a week. 

Clients can also submit applications via the OPA fax number at 1-877-418-4533 or by mail at Field Offices of Public Assistance, PO Box 202925, Helena MT 59620.               '-

Montanans are also encouraged to reach out to OPA office staff through email. A list of OPA office email contact information can be found here: https://dphhs.mt.gov/hcsd/OfficeofPublicAssistance


Mental Health Resources

The following crisis resources are available for all Montanans.

If you or someone you love is at risk of harm to self:
The Montana Suicide Prevention Lifeline, 800-273-8255 (TALK) or go to https://suicidepreventionlifeline.org/
The Montana Crisis Text Line, text MT to 741741 or go to https://www.crisistextline.org/

If you need someone to talk to:
The Montana Warmline at 877-688-3377

If you are working to manage anxiety and depression during this time: Montana THRIVE (computerized cognitive behavior therapy) at https://thriveformontana. com/


Federal and State Resources


More HUD Resources 
DPHHShttps://dphhs.mt.gov/publichealth/cdepi/diseases/coronavirusmt
Montana COVID-19 Hotline: 1-888-333-0461 or COVID19info@mt.gov 
Montana Coronavirus task force: COVID19@MT.GOV
Montana Disaster and Emergency Services on: FacebookTwitterInstagram
CDChttps://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html
Visit MontanaVISITMT.COM or 1-800-847-4868

 
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COMMUNITY DEVELOPMENT DIVISION | MONTANA DEPARTMENT OF COMMERCE
301 S PARK AVENUE | PO BOX 200523 | HELENA, MT 59620-0523 | P: (406) 841-2770 | F: (406) 841-2771 | TDD: (406) 841-2702

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